Privacy Policy

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Privacy Policy

Your privacy is important to us. At The ReNEWal Lab we have a few principles:


  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • Below is our Privacy Policy, which incorporates and clarifies these principles. Who We Are and What This Policy Covers This Privacy Policy applies to information that we collect about you when you use: Our website: therenewallab.com, or communicate with us on our social media platforms.


Throughout this Privacy Policy we’ll refer to our website and our products and services collectively as “Services.” Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.


Information We Collect


We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. 


Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:


  • Basic Account Information: Basic information such as name, email address are common required fields when you communicate on-line with someone or set up an account.
  • Public Profile Information: If you have an on-line account for commenting on websites, we collect the information that you provide for your public  profile when you make comments. For example, if you have a WordPress.com or a Faceboook account, your username is part of that public profile,  along with any other information you put into your public profile, such as  a photo or an “About Me” description. Your public profile information is  just that–public–so please keep that in mind when deciding what information you would like to include. We do not own that information and cannot control that. So please refrain from asking us to help you with public profile information. For example, if you write a comment that includes a link to your public profile information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone!
  • Transaction and Billing Information: If you buy something from us–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
  • Communications With Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our employees about a support question, or post a question about your product or services in our public forums.


Information We Collect Automatically

We also collect some information automatically:

  • Log Information: Like most online sites, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring  site, the date and time of access, operating system, and mobile network information.
  • Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions on our –in other words, who did what, when and to what thing on a site.  We also collect information about what happens when you use our Services (e.g., page views) along with information about your device. We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. The ReNEWal Lab uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.


Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your account through another service (like Google) or if you connect your website or account to a social media service, we will receive information from that service via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.


We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.



How And Why We Use Information


Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services
  • To further develop and improve our Services
  • To monitor and analyze trends and better understand how users interact with our Services,
  • To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a product after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
  • To monitor and prevent any problems with our Services,  protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of The ReNEWal Lab and others, which may result in us declining a transaction or the use of our Services;
  • To communicate with you, for example through an email,  about offers and promotions offered by The ReNEWal Lab and others we think will be of interest to you, solicit your feedback, or keep you up to date on The ReNEWal Lab and our products; and
  • To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our customers (for example, those who have a particular plan with us or have been our customer for a certain length of time), and serve relevant advertisements.


Sharing Information


How We Share Information

We do not sell our users’ private personal information.

  • Third Party Vendors: We share only relevant information about you with third party vendors who need to know information about you in order to provide our services. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, and your hosting provider if your site is not hosted by The ReNEWal Lab, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns),  those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our website who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. Other vendors are listed in our more specific policies.
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect  the property or rights of The ReNEWal Lab, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event hat The ReNEWal Lab goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent: We may share and disclose information with your consent or at your direction.  For example, we may share your information with third parties with which  you authorize us to do so, such as the social media services that you connect to your site through our Publicize feature.
  • Aggregated or De-Identified Information: We may share information that has been aggregated  or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
  • Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other customers.


Information Shared Publicly

Information that you choose to make public is–you guessed it–disclosed publicly.


That means, of course, that information like your public profile, posts, other content that you make public, and your “Likes” and comments on other websites, are all available to others–and we hope you get a lot of views! For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar–get it? :). Your Gravatar, along with other public profile information, will display with the comments and “Likes” that you make on other users’ websites while logged in to your accounts. Your Gravatar + public profile information may also display with your comments, “Likes,” and other interactions on websites that use our Gravatar service, if the email address associated with your account with us is the same as the email address that you use on the other website.


Public information may also be indexed by search engines or used by third parties.  Please keep all of this in mind when deciding what you would like to share.



How Long We Keep Information


We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.



Security


While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

You have several choices available when it comes to information about you:

  • Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information.
  • Opt-Out of Electronic Communications: You may opt out of receiving promotional message from us. Just follow the instructions when you receive those messages for opting out. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
  • Set Your Browser to Reject Cookies: At this time, The ReNEWal Lab does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using The ReNEWal Lab websites, with the drawback that certain features of The ReNEWal Lab websites may not function properly without the aid of cookies.
  • Close Your Account: Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement  requests, or reasonably needed for our legitimate business interests.


Your Rights:

  • Request correction or deletion of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, contact us.


If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us



Other Things You Should Know (Keep Reading!)



Ads and Analytics Services Provided by Others 

Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by The ReNEWal Lab and does not cover the collection of information by any third-party advertisers or analytics providers. 


Third Party Software

If you’d like to use third party plugins, word press extensions that enable services provided by third parties, or other third-party software, please keep in mind that when you interact with them you may provide information about yourself to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.

Privacy Policy Changes Although most changes are likely to be minor, The ReNEWal Lab may change its Privacy Policy from time to time. The ReNEWal Lab encourages visitors to frequently check this page for any changes to its Privacy Policy. 




That’s it! Thanks for reading. 





For any customers who want a copy of this - we used it credit of Automattic. They have provided a copy for use with crediting on your website. You can find it here Privacy Notice.

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